October was a crazy month. Came back from the Grand Meetup in San Francisco, took 9 hours or so to recover from a 9-timezone jetlag, finished my WordPress.com Terms of Service rotation (Community Guardian → Happiness Engineer again, yay!), caught up on some things, did some things, committed to doing even more things.
Catching up on fun posts from the private Automattic blogs that I subscribe to. We have alot of great internal blogs, and even though I try to follow the necessary minimum needed to get my job done (because I would get nothing done if I tried to read all the things), there is still alot of stuff and I’m not yet fully caught up from our Grand Meetup in California.
Came across a great post from a colleague referencing the Impostor Syndrome. It’s a thing. Very widespread thing that I think other people might have. Because those people do have accomplishments, they just have not internalized them. One needs to have accomplishments in order to have Impostor Syndrome.
Here is the video, give it a watch:
An old friend reached out — she was looking me up and saw that I list my job title as “Happiness Engineer” (she actually read is as “happiness generator”) at Automattic. She was intrigued and asked about what this job was about. The first words that I typed up were actually “glorified tech support”. Which totally does not do my job any justice, because Happiness Engineering is so much more versatile and creative!
A lot of what I do is invisible to the public because I’m interacting with users one-on-one: via email, private support forums, or live chat. I also train new employees in the ways of Happiness (everyone joining Automattic goes through a three-week support rotation) and write and update internal docs.
There are a few things that are public, though, that I could share with my friend as a sample of what I do when I say I’m working. Some of my support replies are in the community forums, so you can check out my forum profile to see what kind of questions Happiness Engineers field.
I also interviewed some of our forum volunteers and those posts (four so far) were published on WordPress.com News blog. Pressing “Publish” on a blog with over 9 million followers was a bit unnerving the first time. The second time was no big deal though: comments on en.blog are generally positive (yay!) and moderating them is a breeze.
So those are some of the things that I do for work. If you have other questions about the Happiness Engineer position, ask in comments or check the job posting (always looking for more people to join!).